How to troubleshoot a potential VetCheck issue

Occasionally you may encounter a problem with VetCheck. The following instructions will help you provide more information so that the VetCheck team can further investigate.

Here are some things to check

  • Are you using Chrome?
  • Are there any Chrome updates required?
  • Does VetCheck work outside of the practice management system? If yes, it's most likely a practice management issue but feel free to report to VetCheck to investigate.

How to get information from the console log

Obtaining a photo of the console log when a button fails or a video of your action that is failing will greatly help the VetCheck team determine what is going wrong. Please follow these instructions to obtain this information

Please take a full screenshot of the Console

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  1. In your Chrome browser, click on the 3 vertical dot icon and then navigate to More tools > Developer tools
  2. Make sure you can see the "Console" details
  3. Take an image or video of your task with the console log open
  4. Email to [email protected]
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